If you send this request, you will receive an e-mail with your request number. For any question belonging to this problem, please, specify the request number.
Please answer the following questions as far as possible whenever you report a problem to the service desk::
- Which error messages exist?
- Last properly working date/ time
- At what date/time did the error occur for the first time?
- Is it a temporarily or permanent problem?
- How many users are affected?
- Are there any alternatives or workarounds to continue working?
Please always indicate your name, your internal account (3-letters), the name of the affected device and your contact data in the intended fields.